Help Centre Documentation

Help Centre Introduction

Welcome to the one stop shop for all IT queries guidance and policies.

From this online portal you can view information on policies and best practices, documentation on setups, create, track and manage your IT queries and tickets as well as, be kept in the loop on functional changes implemented by IT or announcements on changes due to come.

How it  works

You can access the Help Centre via https://maggies.zendesk.com/hc/en-gb and this will also appear as your web browsers homepage.

 

Login should work with your Maggie’s O365 > From the section highlighted in the pic below

Once in You can search for documentation, guidance and other information such as potential FAQs and recent announcements.

Submitting Tickets

From the Help Centre you can also Submit ticket Requests in all our available forms indicated below

Guides

Guides policies and documentation for staff can be found in the ’IT General’ Section here there are various documents to assist you with a variety of needs.

If you are unsure of what it is you are looking for you can use the search feature, by entering keywords pertaining to your needs it will filter through all information to best guide you in the right direction of what it is you are looking for.

Community
Another function of the help centre is community posts here you can partake and view discussions had within Maggie’s pertaining to IT and the Help Centre.